Public support center for B2R users and partners
Email Support
admin@brandtooretail.comWhatsApp / Chat
+91 9392555686Phone Support
Mon-Fri, 9 AM - 6 PM ISTDescribe your issue and we will reply within 1 business day.
Set organization profile
Go to Settings and complete display name, support email and phone details.
Add your brands
Create your brands with logo, banner and profile details.
Upload products
Add SKUs manually or use bulk upload with the template.
Create your first scheme
Configure buy conditions, offer details and effective pricing.
Set geography targets
Select eligible states and retailer segments.
Track performance
Use dashboards to monitor order lift and retailer participation.
The B2R Brand Portal is a management platform built for brand teams. It lets you create and manage products, design promotional schemes, track orders, and monitor retailer coverage from one dashboard.
Access is restricted to authorized organization users created by the B2R admin team. If you need additional user accounts, contact support.
Your admin shares a temporary password. On first login you will be prompted to change it immediately. Use your registered organization email as your username.
Yes. All API communication is encrypted over HTTPS. Passwords are stored as bcrypt hashes and are never exposed.
Click Forgot Password on the login screen, enter your registered email and we will send a secure reset link.
Check scheme status is Active, start date has passed, end date is valid, and geography + business type targeting is correctly configured.
Use JPEG/PNG images under 5 MB or MP4 videos under 50 MB. If upload still fails, retry with a stable internet connection.
Order visibility is limited to states assigned to your brand. Contact support to request additional geography access.
Try a hard refresh and clear browser cache. If the issue persists, report it via the contact form below.
An offer triggered when a retailer buys at least a specific number of cases (for example Buy 10 Get 2).
An offer triggered when order value crosses a rupee threshold (for example Spend Rs 10,000 and get Rs 500 off).
Yes. You can select one or more retailer business categories while creating the scheme.
Use the bulk upload flow under Schemes and follow the downloadable template format.
Yes. Add multiple Brand to Product combinations in a single scheme, subject to allowed geography intersection.
The portal computes post-offer retailer unit price based on total buy quantity, free quantity or discount amount.
Open Brands, select your brand and update compliance fields such as GST, PAN and CIN.
The B2R admin team verifies newly created brands and compliance details.
Email changes require admin approval for security reasons. Raise a request to support.
Certain creation/edit actions may be restricted. Contact your account manager for renewal.
Raise a support request with the user email and organization details.
For urgent compliance or account issues not covered above, contact support directly.